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Getting Started Guide

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1. How to get IT Support
  • E-mail for the quickest response.
  • Telephone: 01865 274931 – leave a voicemail and we will get back to you (please note it is often quicker and more efficient to e-mail us).
  • If you need to visit us in person then we are generally on site between 9am and 4pm Monday to Friday.
  • Sometimes we’re away from the office attending other jobs.
  • If you’d like to book an appointment with us, then you can do so here.
2. Activate your Single Sign-On (SSO)
3. Get Connected to the WiFi
  • The WiFi network is called Eduroam.
  • You need to sign up for a Remote Access/Eduroam Account:
  • For mobile devices, Go to your App store and search for the “geteduroam” app. Follow the instructions.
  • For Macs and PCs, enter your username in the format shug1234@OX.AC.UK and your remote access password – this is not the same as your SSO password.
  • Not all devices support Eduroam. For more information please see our website.
4. Email Accounts
5. Multi-Factor Authentication (MFA)
  • When you setup your e-mail account you will be prompted to add an authentication method such as a phone or app which will be used when you login to help secure your account.
  • We recommend you create at least 2 different methods of authentication, (such as a mobile phone and a landline phone), as if you lose your mobile phone then you can easily get locked out of your account.
  • To add additional authentication methods, go to:
6. Free Software
7. Door Access
  • Your issued University Card is your door access throughout College.
  • Keep it with you at all times.
  • Keep your card active by using it regularly on one of the many silver square readers by the doors.
  • If you have problems with access or lose your card then please speak to the Lodge.
8. Catering (Cashless System)