• E-mail it-support@st-hughs.ox.ac.uk for the quickest response.
• Telephone: 01865 274931 – leave a voicemail and we will get back to you (please note it is often quicker and more efficient to e-mail us).
• If you need to visit us in person then we are generally on site between 9am and 4pm Monday to Friday.
• Sometimes we’re away from the office attending other jobs.
• If you’d like to book an appointment with us, then you can do so here.

• You should have received an Activation Code. If not, contact us.
• Activate here: https://webauth.ox.ac.uk (Option 1.)
• There is more information on the Single Sign On here: https://help.it.ox.ac.uk/oxford-username-and-sso

• The WiFi network is called Eduroam.
• You need to sign up for a Remote Access/Eduroam Account: https://register.it.ox.ac.uk
• For mobile devices, Go to your App store and search for the “geteduroam” app. Follow the instructions.
• For Macs and PCs, enter your username in the format shug1234@OX.AC.UK and your remote access password – this is not the same as your SSO password.
• Not all devices support Eduroam. For more information please see our website.

• All new students will be allocated an address: firstname.surname@st-hughs.ox.ac.uk.
• You need to have activated your Single Sign On to be able to access this.
• Access your email online here: https://outlook.office.com
• Help with setting up email clients: https://help.it.ox.ac.uk/access-your-email

• When you setup your e-mail account you will be prompted to add an authentication method such as a phone or app which will be used when you login to help secure your account.
• We recommend you create at least 2 different methods of authentication, (such as a mobile phone and a landline phone), as if you lose your mobile phone then you can easily get locked out of your account.
• To add additional authentication methods, go to:
  https://mysignins.microsoft.com/security-info

• Microsoft Office365 (includes 5TB Onedrive storage): https://portal.office.com
• Oxford University’s free Anti-Virus software (Sophos): https://register.it.ox.ac.uk/self/software
• There is a full list of free software available to students:
  https://www.it.ox.ac.uk/get-software

• Your issued University Card is your door access throughout College.
• Keep it with you at all times.
• Keep your card active by using it regularly on one of the many silver square readers by the doors.
• If you have problems with access or lose your card then please speak to the Lodge.

• Your University Card is your meal ticket.
• You can top-up on www.upay.co.uk and you should have received a password for this service via e-mail. Your username is your e-mail address in the format firstname.surname@st-hughs.ox.ac.uk
• See the https://www.st-hughs.ox.ac.uk/current-students/food/ for more information.

Welcome to IT – www.it.ox.ac.uk/welcome/
Oxford University IT Services: http://help.it.ox.ac.uk/
St Hugh’s IT Services website: https://www.st-hughs.ox.ac.uk/current-students/it-services/