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St Hugh's College
University of Oxford

Get Connected to WiFi

Get connected to WiFi

The student WiFi network is called eduroam. You can use this throughout the University.

You need to have signed up for a Remote Access Account, which you can do at https://register.it.ox.ac.uk.

Note this uses a different password to your SSO.

You can use Eduroam throughout College – this is the best network for students to use. If you are having any problems connecting to Eduroam, please contact us.

Scroll down to view guides on how to connect your device.

Please note that not all wireless devices will connect to Eduroam. Some devices such as smart speakers, games consoles and wireless printers cannot use Eduroam. Contact us if you wish to connect a device which does not support eduroam to the WiFi. We may be able to help. If it has an ethernet port, you may also be able to use the wired network.

Connection Guides

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Android Devices
  1. Go to the Google Play store (or equivalent app store for your device)
  2. Search for “geteduroam”
  3. Install the “geteduroam” app
  4. Follow the instructions, selecting University of Oxford
  5. When prompted enter your username in the format shug1234@OX.AC.UK and your remote access password.
Apple iOS Devices (iPhones/iPads)
  1. Go to the App Store.
  2. Search for “geteduroam”
  3. Install the “geteduroam” app
  4. Follow the instructions, selecting University of Oxford
  5. When prompted enter your username in the format shug1234@OX.AC.UK and your remote access password.
Apple Macs
  1. Connect to the WiFi network “eduroam”
  2. Enter your username in the format shug1234@OX.AC.UK
  3. Enter your remote access password.
Windows Devices
  1. Connect to the WiFi network “eduroam”
  2. Enter your username in the format shug1234@OX.AC.UK
  3. Enter your remote access password.
Troubleshooting

Still having problems connecting? Try these troubleshooting hints below:

  • Are you using the remote access password? This is not the same as your SSO password. Try signing into https://vpn.ox.ac.uk with your remote access password. If you are able to sign in, you are definitely using the correct username and password.
  • Make sure you are inputting the username in the format shug1234@OX.AC.UK
  • Try restarting your device. Sometimes it really is as simple as turning it off and on again…
  • Try forgetting the eduroam network and then following the steps above.

If you have an Apple device and have previously used the eduroam CAT tool, look for a profile stored on your device. This sometimes needs to be removed before you can connect:

For iOS go to Settings -> General -> Profiles and delete the eduroam profile.

For Apple Macs go to System Preferences -> Profiles and delete the eduroam profile.

Then follow the steps above as normal to connect.

Still no luck? Contact us for help.