St Hugh's College
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St Hugh's College
University of Oxford

Get Connected to WiFi

The student WiFi network used throughout College and the wider University is called eduroam.

In order to connect to the network, you will need to have signed up for a Remote Access Account, which you can do here.

Please note that you will need to use a different password from the one you use to log in to your SSO account.

Do scroll down for instructions on how to connect different devices to eduroam. If you find that you are having trouble connecting, see the troubleshooting advice below or contact us.

Please note that not all wireless devices are able to connect to eduroam e.g. some smart speakers, games consoles and wireless printers. If you wish to connect a device which does not support eduroam to the WiFi, do contact us as we may be able to help. If the device has an ethernet port, you may also be able to use the wired network.

Connection Guides

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Android Devices
  1. Go to the Google Play store (or equivalent app store for your device)
  2. Search for “geteduroam”
  3. Install the “geteduroam” app
  4. Follow the instructions, selecting University of Oxford
  5. When prompted, enter your username in the format shug1234@OX.AC.UK and your remote access password.
Apple iOS Devices (iPhones/iPads)
  1. Go to the App Store.
  2. Search for “geteduroam”
  3. Install the “geteduroam” app
  4. Follow the instructions, selecting University of Oxford
  5. When prompted, enter your username in the format shug1234@OX.AC.UK and your remote access password.
Apple Macs
  1. Connect to the WiFi network “eduroam”
  2. Enter your username in the format shug1234@OX.AC.UK
  3. Enter your remote access password.
Windows Devices
  1. Connect to the WiFi network “eduroam”
  2. Enter your username in the format shug1234@OX.AC.UK
  3. Enter your remote access password.
Troubleshooting

Still having problems connecting? Try these troubleshooting hints below:

  • Are you using your remote access password? This is not the same as your SSO password. Try signing into https://vpn.ox.ac.uk with your remote access password. If you are able to sign in, you are definitely using the correct username and password.
  • Make sure you are inputting the username in the format shug1234@OX.AC.UK
  • Try restarting your device. Sometimes it really is as simple as turning it off and on again…
  • Try forgetting the eduroam network and then following the steps above.

If you have an Apple device and have previously used the eduroam CAT tool, look for a profile stored on your device. This sometimes needs to be removed before you can connect.

  • For iOS go to Settings -> General -> Profiles and delete the eduroam profile.
  • For Apple Macs go to System Preferences -> Profiles and delete the eduroam profile.

Then follow the steps above as normal to connect.

Still no luck? Contact us for help.